There are four mailing lists for Opsview:

• opsview-announce - this is a low traffic mailing list for announcements
• opsview-users - this is for general enquiries, help with Opsview and troubleshooting
• opsview-devel - this is for development discussions
• opsview-checkins - this is for notification emails when a change has been made to the Opsview code

You can search the mailing list archives for opsview-announce, opsview-users, opsview-devel and opsview-checkins.

Note: There is a posting limit of 40KB on the opsview-users mailing list. Please consider uploading any large files to an external site and linking to them in your mail. Otherwise, Mailman will automatically hold your email and we will try to evaluate as soon as we can.

Appropriate content for opsview-users mailing list

The opsview-users list can be used for the following topics:

• General questions not already answered on website
• Reporting of potential bugs with software, so we can investigate
• Getting help with installation and initial setup issues
• Posting feedback, suggestions and documentation requests
• Answering questions raised by other people

Questions posted to the list will be answered by Opsview / Altinity staff but this will be on a best endeavours basis only.

Please *do not* contact people directly via email with support queries. By allowing us to answer your questions on the list you are helping other subscribers by sharing information.

Occasionally we may politely decline to answer questions about monitoring of specific environments. This includes troubleshooting SNMP rules, diagnosing distributed monitoring issues and making third-party plugins work. These queries can be very time consuming to answer and overlap with consulting services provided by Altinity and partners. We all need to eat, sleep and pay the bills :)

What information to supply when requesting help

Supplying the following information with any posts will greatly speed up process:

• Opsview version and build number (click on 'version' under menu in Opsview UI to display build number)
• Linux distrubution, version and architecture
• Installation method: Packages, VM image or source